NO.1  N2O ITEM

Shipping Method —  Truck Delivery

Shipping Address Requirements:

• We only deliver to commercial addresses.

  Our team will verify the provided address for compliance.

• In case the customer’s receiving address does not meet the commercial address requirement, we reserve the right to cancel the order.

  A 5% order processing fee will be charged in such instances.

Delivery Services:

• Our truck delivery service does not include unloading.

• Customers are responsible for unloading the goods themselves.

• Optional paid services such as lifts and unloading assistance are available upon request.

Order Communication and Dispatch:

When we receive your order, we will promptly send you an email to communicate with you about the shipping details.

After all the shipping details confirmed, your order(s) will be dispatched within 2 working days after email confirmation of shipping details.
Our usual dispatch time is 3 working days, and shipping time is 2 working days.

While we aim to adhere to our standard dispatch and shipping times, please note that unforeseen circumstances beyond our control may lead to delays. We reserve the right to extend the time limit for dispatch in such cases.

We understand the importance of your order and will make every effort to dispatch it promptly.

Customer Responsibilities After Shipment:

If you are unable to receive the goods upon delivery or incur additional costs (e.g., waiting fees) due to private reasons, you will be responsible for these costs.

We recommend coordinating with our team to ensure a smooth delivery process.
We strive to provide you with the best possible service and appreciate your understanding of these dispatch and delivery guidelines.

If you have any questions or concerns, please don’t hesitate to contact our customer service team at shenzhenboze@gmail.com

NO.2  NONE N2O ITEM

Next Working Day Dispatch

If we receive your order before 12:00 noon on a working day, we will dispatch your item the same day.

A notification will be sent to your email with a confirmation of dispatch and tracking information on how to track your parcel.  

All orders received on the weekend or public holiday regardless of shipping paid or location will be processed the next working day.

You must give us the correct delivery address, postcode, and contact phone number.

• If any details are inaccurate, it may delay your consignment.

• If you provide us with an incorrect address, we will have to pass on the fee our courier may charge for the address to be changed for your consignment.

Delivery Service

1.  DPD Next Working Day Delivery

2.  Orders over £20– Free Shipping

     Orders under £20– £5 Shipping fee

3.  If you need for Saturday Delivery, you can pay an extra £10 to upgrade.

4.  UK Mainland Only

* We currently do not ship to NON-UK Mainland or Internationally.

Parcel Issue

If no one is at your address the courier may:

• Try a next-door neighbor to see if they will sign for and look after your parcel;

• Leave a card explaining if they have left your consignment with a neighbor;

• Or explaining that they will deliver the next day

• Or explaining how you can contact them to rearrange a delivery or collect from their depot – please read this card.

• If you get a card and haven’t had delivery you must contact the courier  within 5 working days or the delivery will be assumed refused and you may be charged for redelivery.

• If your parcel hasn’t arrived when it should, and you haven’t been contacted please contact us. (Please allow 2 workings days from placing an order and receiving dispatch confirmation via email) 

If you have chosen to have your goods ‘left safe’ and they are stolen or damaged you CANNOT CLAIM COMPENSATION – therefore we strongly advise you do not request your goods are left safe. 

Please do not accept anything from the courier which is obviously damaged. They will return them to us if you refuse to accept them and we will send undamaged goods back out to you. 

If you have accepted the goods from the courier but find they are damaged or items are missing you must inform us within 24hours via spozerusa@hotmail.com.

Please do not throw away any of the packaging – we will request a photograph of the packaging and the damaged items to confirm what has happened. If you do not want to send us a photograph, then you must return the damaged goods back to us so that we can inspect them.

For details about returning goods and your ‘Right to Cancel’ please see the Returns/Right to Cancel policy in our Advice Centre on this website. 

Theft

We accept no liability for a successfully completed delivery that you do not take possession of. We are delivering to an address NOT an individual. Therefore, if you share an address with other people, please be aware that they may take possession of your goods. 
If you asked for the goods to be left safe and they are not there I am afraid that we or the courier cannot accept responsibility for the theft. If our courier logs a consignment as having been delivered and it is not there, then please call us immediately. In these cases, we will provide you all the help we can, but it is up to you to contact and deal with the Police. 

Acts of God

Your chosen courier cannot be expected to deliver the consignment on time should the consignment be delayed or destroyed by an ‘Act of God’ – so for example extreme weather may cause a delay in your consignment which we can reasonably argue is circumstances beyond our or our courier’s control.

Where we won’t deliver

Couriers will not deliver to Royal Mail PO boxes.

We will not deliver cream chargers to addresses where vulnerable people may be put at risk. This includes schools, colleges, universities, hospitals etc.

Couriers will not deliver to BFPO addresses.